By Natalie Warren, merchant billing systems analyst with 9 years of experience supporting invoice payments, hosted links and card-not-present workflows
Last reviewed: July 20, 2026
Gravity Payments provides payment-processing and online billing tools for businesses. Merchants can use its systems to review transactions, send payment links, collect invoices and process eligible remote payments. This independent guide is not affiliated with Gravity Payments.
Existing merchants should begin at the company’s Merchant Logins page. Gravity lists more than one account route, so the correct login depends on the merchant’s processing setup rather than the Gravity name alone.
Which Gravity Payments Tool Does the Business Need?
Gravity offers several tools that can lead to a completed online payment, but they do not perform the same job.
Gravity Dashboard is the merchant’s central reporting environment. Gravity says it displays recent transactions, batch history and sales-performance information and includes a Virtual Terminal for supported accounts.
Payment Links lets an authorized merchant create a hosted route that can be sent to a customer. Gravity Portals is a broader billing-management platform for issuing invoices and collecting payments. Integrated payment solutions can also support online deposits and recurring transactions inside compatible business software.
The practical distinction is:
| Tool | Main task |
|---|---|
| Gravity Dashboard | Review merchant transactions, batches and reports |
| Payment Links | Send a hosted payment request |
| Virtual Terminal | Enter an eligible remote payment as the merchant |
| Gravity Portals | Issue invoices and provide customer billing access |
| Integrated payments | Add payment functions to compatible software |
Choose the workflow before giving a customer instructions. Skip sending every payer to the general Merchant Logins page because that page is designed for merchant account access, not ordinary invoice recipients.
Finding the Correct Gravity Payments Login
Gravity’s official Merchant Logins page identifies Gravity Dashboard as a route for monthly statements, batch reports and Virtual Terminal access. It also directs merchants toward other login systems according to the merchant ID and maintains separate ChargeItPro routes.
Use this order:
- Confirm which processing product the business uses.
- Open the official Merchant Logins page.
- Select the route associated with the merchant account.
- Enter Gravity Dashboard only when it is the assigned platform.
- Contact support when the available choices do not match the account records.
Do this first. Skip password recovery until the correct portal has been identified.
A merchant can reach a genuine Gravity Payments page and still be in the wrong product. That is particularly likely when a business has changed software, equipment or account configurations but employees continue using an old bookmark.
Gravity Dashboard itself is only one piece of the system. Its documented sections include transaction reporting, batch reporting, user settings, statements, payment links, Virtual Terminal access and multi-factor authentication.
How Gravity Payment Links Work
Gravity’s Payment Links documentation begins with the Payment Link tab in the Dashboard’s left-side menu. The merchant then selects Create Link and chooses the required link type.
Gravity currently documents two choices:
- single-use link
- multi-use link
A single-use link is tied to one payment request. Gravity’s support instructions say the merchant enters the customer’s name, the amount due, a description of the payment and the number of days the link should remain active. After creating it, the merchant can choose a delivery method such as email.
This is more structured than sending an ordinary message asking someone to call with payment information. The hosted link gives the customer a designated payment route while keeping the resulting transaction connected with the merchant’s processing environment.
Use a single-use link for a defined invoice, deposit or balance. Use a multi-use link only when the business genuinely needs a reusable collection route and has confirmed how repeated payments will be identified.
One link should have one clear purpose.
Why Payment Links May Be Missing
Payment Links appearing in Gravity documentation does not prove that every Dashboard user can see them. Gravity Dashboard includes several optional and permission-dependent functions, while the business’s enabled products determine what is available inside its account.
A missing Payment Links menu can point to:
- the wrong Gravity merchant portal
- a product that is not enabled for the account
- a user who lacks the necessary permission
- access limited to another merchant location
- an older processing configuration
Check the account setup first. Skip repeated password resets when Dashboard already opens successfully.
A password problem normally blocks entry to the account. A permission or product issue can hide only one section while transactions and reports continue to load.
The same principle applies to Virtual Terminal access. Gravity documents that feature within Dashboard, but the merchant account and signed-in user must be configured for it.
Gravity Portals for Invoices
Gravity describes Portals as an online billing-management platform that lets business owners issue invoices and collect customer payments. It is customer-facing in a way that ordinary Dashboard reporting is not.
This makes Portals more suitable when a business needs an ongoing billing environment rather than a single payment request.
A customer may use Portals to receive and pay an invoice, while the business later reviews the resulting payment activity through its merchant tools. The customer does not need the merchant’s internal login.
That separation matters.
Staff should direct customers to the invoice or portal route generated for them, not to a generic search result for “Gravity Payments login.” The merchant remains responsible for confirming that the invoice description, amount and recipient are correct before sending the request.
Portals may fit businesses that send recurring invoices or need customers to access billing information over time. Payment Links may fit a more direct request. The exact product arrangement varies by merchant account.
Recurring and Automated Billing
Gravity’s developer page says its integrated online payment system can support sales, deposits and recurring payments.
Recurring billing is distinct from repeatedly sending a single-use payment link. In a recurring arrangement, the business uses a configured system to collect scheduled payments under its customer authorization and billing process.
Gravity also describes automated billing as a system that can create and send invoices and reduce recurring manual work. Its guidance recommends that businesses identify the features they need before selecting or configuring a billing solution.
Before using recurring billing, confirm:
- what authorizes the recurring charge
- how the customer can update or cancel the arrangement
- how failed payments are handled
- how transactions appear in reports
- which employees can change the billing schedule
- whether the setup is integrated with the business’s software
Prioritize a documented billing workflow. Skip using a reusable link as an informal substitute for a properly configured recurring-payment system.
The available features can vary by integration and industry. A healthcare practice, contractor and subscription business may all collect remote payments, but their invoice schedules and recordkeeping requirements differ.
Virtual Terminal Versus Customer Payment Link
The Virtual Terminal is operated by the merchant. A payment link is completed by the customer through the hosted route sent by the business.
Gravity’s Virtual Terminal documentation lists Sale, Authorization, Capture or Force, and Void or Refund as available transaction categories. For a sale, the merchant chooses Sale, enters the payment and billing information, then confirms the transaction.
The operational difference is important:
- Use Virtual Terminal when an authorized employee is entering an eligible remote payment through the merchant interface.
- Use Payment Links when the customer should complete the payment through a hosted page.
- Use Portals when the business needs a wider invoice and customer-billing experience.
- Use an integrated recurring solution when scheduled billing is part of the software workflow.
Do not choose solely by convenience. The merchant’s approved process, customer authorization and enabled account products should control the decision.
Gravity also says an authorization should generally be captured within 48 hours, warning that later capture attempts can lead to declines, added costs, chargeback exposure or other processing problems.
Capture promptly. Skip leaving authorizations open without a business reason.
Finding a Payment After the Customer Pays
Gravity provides a transaction-search process inside Dashboard. The merchant opens Transactions from the left navigation and uses the search bar above the transaction table. Gravity says searches can use the business or customer name, approval code, transaction amount or limited card reference displayed to the authorized merchant.
Start with:
- payment date
- amount
- customer or business name
- approval code
- merchant location
- payment source
Use the narrowest reliable details first.
A customer saying “I paid” is not enough to identify the transaction in a busy account. A merchant should match the payment with its invoice, link description or internal order record before marking a balance as settled.
The transaction may also appear under a different business location or source than expected. Confirm the selected merchant account before concluding that the hosted payment failed.
Payment Link and Refund Problems
Once a payment has been completed, any void or refund should be tied to the original transaction.
Gravity’s Virtual Terminal documentation says a void can be performed only within the first 20 minutes. If attempted later, the system automatically processes it as a refund. Refunds can be processed on the same day or later.
Gravity’s separate void tutorial directs multi-location merchants to choose the correct location, open Void/Refund and locate the transaction before acting.
Do this first: find the original payment.
Skip creating a second transaction to offset the amount. That can complicate reporting and leave the first transaction unresolved.
A payment-link problem can also occur before payment. The link may have expired, the merchant may have entered the wrong amount or the account may not have the expected feature enabled. In those situations, the authorized merchant should review the link inside Dashboard or create a corrected request through the documented workflow.
When Gravity Payments Support Is Needed
Gravity’s official support page states that multilingual support is available 24/7 in English, Spanish, Korean and Japanese. Urgent requests can be handled by telephone, while the online ticket form is described as receiving a reply within one business day.
Contact support when:
- Payment Links should be enabled but the menu is absent
- the business cannot identify its merchant portal
- a customer payment cannot be found in transaction reporting
- an authorization cannot be captured
- the invoice or portal workflow does not match the account setup
- several users experience the same Dashboard problem
- a refund remains unclear after locating the original transaction
Prepare the merchant ID, portal name, transaction date, link type and exact error wording. Keep the description narrow.
“Single-use link was created, but no corresponding transaction appears after payment” gives support a better starting point than “online payments are broken.”
Frequently Asked Questions
Can Gravity Payments create payment links?
Yes. Eligible Dashboard users can create single-use or multi-use links.
Where is the Gravity Payments merchant login?
Begin on the official Merchant Logins page and choose the account route associated with the merchant’s processing setup.
What information is entered for a single-use link?
Gravity documents the customer name, payment amount, description and number of active days as fields in the single-use link workflow.
Is Gravity Portals the same as Dashboard?
No. Portals manages customer billing and invoice payments, while Dashboard focuses on merchant payment activity and account tools.
Does Gravity Payments support recurring payments?
Gravity’s integrated online payment solutions can support recurring transactions. Availability depends on the merchant’s product and software configuration.
Why is Payment Links missing?
The feature may not be enabled, the user may lack access or the merchant may be using another portal. Confirm the account configuration before attempting another password reset.
Can a completed link payment be voided?
It depends on timing and transaction status. Gravity says a void is available only during the first 20 minutes; later attempts are processed as refunds.
Is Gravity Payments support available overnight?
Yes. Gravity currently states that multilingual support is available 24 hours a day.
