By Claire Benson, payment-platform helpdesk lead with 9 years of experience supporting merchant reporting, permissions and transaction research
Last reviewed: July 20, 2026
Gravity Payments provides merchant payment-processing services and online account tools for businesses. This independent guide is not connected with Gravity Payments and cannot make account changes on a merchant’s behalf.
The safest login route is the company’s Merchant Logins page. Gravity lists several account systems there and asks merchants to choose the option matching their merchant ID, so Gravity Dashboard is not necessarily the correct destination for every business.
What Gravity Payments Merchants Usually Need
Most Gravity Payments account searches lead to one of four tasks: locating a transaction, opening a monthly statement, reconciling a batch or using an enabled payment tool. Gravity describes its Dashboard as a centralized place for recent transactions, batch history, sales performance and Virtual Terminal functions.
The live Dashboard login page also identifies practical merchant functions such as printing past receipts, reviewing transaction history, applying filters and seeing transactions across locations.
The job is straightforward: identify the business’s correct portal, then locate the account function attached to that user’s role.
Wrong portal first. Missing permission second.
Those two issues can look nearly identical from the employee’s side. In both cases, the expected statement, location or payment screen may be absent even though the website itself loads normally.
Which Gravity Payments Login Is Correct?
Begin on the official Merchant Logins page rather than opening a saved or third-party link. Gravity provides a direct Gravity Dashboard route, a merchant-ID selector and separate ChargeItPro login options.
A merchant ID is commonly abbreviated as MID. Gravity says the number appears in the installation email sent to the business or in the top-left corner of its merchant statement.
Use this reader path:
- Find the business’s MID.
- Open the Merchant Logins page.
- Choose the option matching that MID.
- Use Gravity Dashboard only when the account belongs there.
- Contact official support when the account records do not identify a clear route.
Do this first. Skip password resets until the correct platform has been established.
An employee email and an MID perform different jobs. The MID identifies the merchant-processing account, while the email identifies an individual Dashboard user. A valid email does not guarantee that the person has been assigned to the needed merchant account or location.
What Appears After Gravity Dashboard Login?
Gravity Dashboard uses an email and password sign-in and displays a Reset password option on its login screen. The page advertises monthly statements, live transaction reporting, receipt printing and cross-location transaction visibility.
Once inside, the available navigation depends partly on the user’s assigned permissions. Gravity’s February 2026 user-settings documentation treats Statement Viewer and Virtual Terminal Admin as separate permissions, and both require an underlying Merchant Admin or Merchant User role.
That setup explains a familiar friction. A manager may enter Dashboard successfully but see no Statements option, while another manager at the same company can open it.
The login worked. Access did not.
Gravity says Statement Viewer provides access to current and previous monthly processing statements. Virtual Terminal Admin can permit authorized transaction functions such as voids, refunds, authorizations, captures and sales when the Virtual Terminal is enabled on the merchant account.
Ask an authorized administrator to review the role before changing browsers or creating another user profile.
Finding Transactions and Previous Receipts
The Dashboard is intended to let merchants review transaction history and print earlier receipts. It also supports filters and transaction visibility across assigned locations.
When researching a payment, begin with the narrowest known business record:
- approximate transaction date
- amount
- location
- receipt or authorization reference retained by the merchant
- whether the transaction was still open or had entered a batch
Multi-location access deserves attention. A user assigned to one location may conclude that a payment is missing when the transaction was processed under another location or device.
Prioritize location and date filters. Skip broad searches across months of activity unless the narrower search fails.
A payment found in transaction history may support different actions depending on its status. An unbatched transaction may remain eligible for a void, while completed processing may require a refund workflow.
How Gravity Payments Voids and Refunds Work
Gravity’s Virtual Terminal documentation lists Sale, Authorization, Capture or Force, and Void or Refund as supported transaction categories. The tool appears through Virtual Terminal in the Dashboard navigation for eligible accounts and users.
Gravity’s current instructions say a merchant can open the Void/Refund tab and locate the desired transaction. For multi-location users, the correct location should be selected before the search.
Timing creates a concrete complication. Gravity’s broader Virtual Terminal guide says that an attempted void after 20 minutes may automatically be processed as a refund. It also states that a refund can be processed on the same day or later.
A chargeback is different. Gravity defines a chargeback as a disputed transaction handled through the card-payment process, while a refund is generally requested from and resolved directly by the merchant.
Use the original transaction first. Do not enter a new sale simply to offset the earlier amount.
Statements and Missing Statement Access
Gravity Dashboard is advertised as providing monthly statements and batch reports.
When the Statements screen is missing, the first priority is permission review. Gravity’s user-settings documentation explicitly requires Statement Viewer access in addition to an eligible Merchant Admin or Merchant User role.
Gravity also publishes a dedicated statement-access support page and directs merchants needing further help to its technical support channel.
Statements are the better source for account-specific pricing and monthly charges. Public pricing describes currently advertised plans, but it does not establish the exact terms of an older, integrated or custom merchant arrangement.
A processing statement can also help identify the MID. Gravity says that number appears in the statement’s top-left corner.
Keep one recent statement available when researching portal routing, fees or funding questions.
Batch Reports and Deposit Differences
Gravity describes Dashboard batch history as a core reporting function.
A batch groups payment activity for settlement. A merchant’s gross daily sales, batch amount and eventual bank deposit may represent different stages of processing, so they should not automatically be expected to match line for line.
Start with the batch associated with the questioned funding date. Then compare the batch’s transactions, any returns or refunds, the statement period and the actual bank entry.
This order matters.
A bank description often contains less information than the merchant’s transaction and statement records. Calling support with only a deposit amount can force the representative to reconstruct details the merchant could have identified from Dashboard first.
Gravity asks merchants preparing for technical support to have the MID and any applicable error codes available. It also recommends confirming that the internet connection works and that connected devices have power.
Do the record check first, skip speculative explanations.
Creating Gravity Payment Links
Gravity publishes a Dashboard workflow for creating customer payment links. The merchant opens Payment Links in the left navigation, selects Create Link, and chooses either a single-use or multi-use link.
This is separate from entering a transaction through the Virtual Terminal. With a payment link, the customer is directed to a hosted payment route; with the Virtual Terminal, the authorized merchant operates the payment screen.
Gravity Portals is broader again. Gravity describes Portals as an online billing-management platform that allows business owners to issue invoices and collect customer payments.
The distinction prevents another common mistake:
| Tool | Main job |
|---|---|
| Gravity Dashboard | Merchant reports and account activity |
| Virtual Terminal | Merchant-operated remote transactions |
| Payment Links | Hosted links for customer payment |
| Gravity Portals | Invoice and customer billing management |
Not every tool is enabled for every merchant. Product access varies by account configuration and software integration.
Gravity Payments Pricing Questions
Gravity currently advertises a flat-rate option of 2.5% plus $0.10 per transaction for qualified in-person transactions. Its pricing page warns that software-integrated payments and transactions accepted when the customer is not physically present may not qualify for that rate.
Gravity also offers customized pricing rather than one plan for every business.
That caveat should lead every pricing review. A merchant accepting payments through a software platform, online form or Virtual Terminal may have a different arrangement from a business using a qualifying standalone in-person terminal.
Review the signed merchant agreement and current statement first. Skip fee claims copied from an unaffiliated review unless they are clearly presented as examples rather than the business’s actual terms.
Public pricing can help a prospective merchant understand the available model. It cannot confirm an existing account’s fees.
Login Errors That Need Support
Some processing errors indicate an account-level issue rather than a forgotten password. Gravity’s emergepay documentation lists error 00007 for a deactivated merchant account and error 00008 when the current batch cannot be retrieved, commonly because the merchant is inactive or batches are out of sync.
Those errors are not repaired by trying another password.
Record the exact code, affected terminal or software function, time of failure and MID. Then use Gravity’s official support channel.
Gravity’s support page currently states that assistance is available 24 hours a day in English, Spanish, Korean and Japanese. It lists the support number as (866) 701-4700.
Account ownership, merchant deactivation, batch synchronization and unavailable products should be routed there rather than handled through an unofficial login-help site.
Frequently Asked Questions
Is Gravity Payments a bank?
No. It is a merchant payment-processing provider.
Where is the Gravity Payments login?
Start on the official Merchant Logins page. It provides Gravity Dashboard access and routes merchants to other platforms according to their merchant ID.
Where can I find my MID?
Gravity says the MID appears in the installation email or at the top-left of a merchant statement.
Why can’t I see processing statements?
Your user may lack Statement Viewer permission, or the business may use another portal. Gravity requires Statement Viewer to be paired with an eligible Merchant Admin or Merchant User role.
Can Gravity Dashboard issue a refund?
Yes, when the merchant account has Virtual Terminal access and the user has the required permission. Gravity lists refunds among the permitted Virtual Terminal Admin transaction functions.
What is the difference between a refund and chargeback?
A refund is normally arranged directly between the merchant and customer. A chargeback is a formal card-transaction dispute that proceeds through the payment system.
Can merchants send Gravity payment links?
Eligible Dashboard users can create single-use or multi-use payment links from the Payment Links section. Availability depends on the merchant setup.
Is Gravity Payments support open all day?
Yes. Gravity currently states that multilingual support is available 24/7.
